Coney Toolkit

Conversations with a purpose

360° support to help you design, administer, and analyse modern, agile, and engaging conversational surveys.

Ready to step up your survey game?


HR manager

Tools adoption and acceptance


What digital tools are my employees using?
Are they supported by those tools in their daily job?


Ux designer

Service design research


What does my product feel like for my customers?
What feature or improvement would facilitate its use?


marketing team

Customer satisfaction


What is our product’s perceived quality?
What do our customers expect from us in the future?

Our experts can help you find all the answers you need


A new better way to engage users


Reach vast audiences through our intuitive, easy-to-use, mobile first interface

Press start to begin your conversation


Answer the questions as if you were chatting with a friend


That's it! 😄

Interested in knowing more? Get in touch with our team!


With you at every step of the way


With help of our experts and software, every aspect of a survey will become easy and intuitive


design a survey

Set your requirements, goals and design your survey


develop

Implement, test, translate and review your survey



administer

Engage with your users, distribuite and monitor your survey


analyze

Analyze the gathered data and build reports or dashboard

Success story

Flying the new normal



With the COVID-19 pandemic, propensity to fly and flying habits of passengers have been profoundly impacted. Understanding these changes and comparing them with the pre-pandemic situation is crucial for an airport infrastructure manager like SEA - Aeroporti di Milano.


opportunity


Asking directly to flight passengers about their opinion, during a period when everybody is "online" and using a digital tool that fosters engagement and personal reflection.

solution


Conversational survey launched in November 2020, collecting information from 350+ passengers, who highly appreciated the interaction with Coney (99% satisfaction, 73% prefers a conversational survey to a traditional one).

result


SEA Aeroporti di Milano gained an interesting picture of the dominant opinion and propensity to flight of their passengers during the pandemic period and also showed attention and care towards customers in a digital, engaging and innovative way.

Meet the Coney team


The Coney Toolkit was developed by a team from Cefriel


damiano scandolari

Product Owner


gloria re calegari

Data Lead


mario scrocca

Technology Lead


Irene celino

Executive Lead

our publications


Irene Celino, Gloria Re Calegari
Submitting surveys via a conversational interface: an evaluation of user acceptance and approach effectiveness.
International Journal of Human-Computer Studies, 2020.


D. Scandolari, G. Re Calegari, M. Scrocca and I. Celino
Coney: a Conversational survey Toolkit.
Proceedings of CHItaly (Poster), Padova, September 2019.


D. Scandolari, M. Scrocca, G. Re Calegari and I. Celino:
Coney: A Conversational Approach to Enhance Engagement in Surveys.
Proceedings of the Open Science Fair 2019 (Demo), Porto, September 2019


Interested in knowing more?

Get in touch with our team, fill the form!

Cefriel

We help businesses build a new digital future.

We are the partner of Research, Innovation and Education that for over 30 years has accompanied national and international companies in their growth path towards a new digital future.

We support the strategic choices of companies by operating along the entire innovation cycle: from the ideation of solutions, up to the development and commissioning of innovative products, processes, and services.


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GROW.
REPEAT.

info@cefriel.com
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